Using the Hik-connect service is the easiest way to have remote access to Hikvision IP cameras, DVRs, and NVRS, but sometimes you can face some issues that prevent you from seeing your camera live via the Internet.

The picture below shows an example of the Hik-connect register status offline.

Hik-connect status Offiline Usually, the failed to connect message shows up when the device cant reach the Internet because some configuration is missing.

The most common causes of the failure are: The Hik-connect service is not enabled on the device; The local Internet connection is down; Theres a firewall blocking the communication; Incorrect DNS setup on the device.

The Hik-connect server is online on the Internet waiting for the camera.

You need to check what is missing on the camera set up on the local network.

Check the device IP configuration Login to the device and go to the Network menu.

Check the configuration to make sure the IP is correct according to your local network IP range.

The picture below shows a Hikvision DVR menu, but you can also use the web interface to access the network configuration menu.

The picture below shows an example of the DNS configuration on a Hikvision DVR.

Hikvision DVR DNS configuration You can use the IPs 8.8.8.8 and 8.8.4.4 for the DNS servers.

Enable the Hik-connect service Make sure the Hik-connect service is enabled in the camera or recorder.

This picture shows an example with the web interface, but you can use the DVR or NVR menu as long as you open the same menus.

Make sure theres no rule on the computer or router that is blocking the traffic.

The picture below shows a rule for the Hikvision iVMS-4200 on the Windows firewall.

Talk to the seller Usually, the Hikvision OEM products cant use services like Hik-connect.

Talk to the people that sold you the device to ask about the use of such service.

Conclusion Talk to the people that sold you the device to ask about the use of such service.

If you cant fix the issue, please visit the Hikvision website.

I hope this article can help you; please share it with your friends.

Hikvision communication to server failed How to enable DHCP on Hikvision DVR Hikvision - No more IP cameras allowed error Hikvision port forwarding (step-by-step) Default port for Hikvision DVRNVR Hikvision HDD error (How to fix).

Connect Laptop To Hikvision Dvr